Privacy Policy urus888

1. Introduction

urus888 ("we", "our platform" or "urus888") operates the website at https://urus888.app as a premium online casino platform operating under international licensing. We understand that privacy and personal data protection are matters of great importance to every one of our users.

This Privacy Policy explains in detail how urus888 collects, uses, discloses, transfers and protects the personal information you provide to us when registering an account, using our services, making deposits or withdrawals, contacting the support team, or interacting with any part of the urus888 platform.

By registering a urus888 account or continuing to use our services, you are deemed to have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, please stop using the urus888 platform and contact us for further discussion.

2. Personal Information Collected

urus888 collects various categories of information depending on how you interact with our platform. This information is divided into two main categories:

2.1 Information You Provide Directly

• Full name as shown on your identification document (identification card / MyKad)
• Date of birth (for minimum age verification of 21 years)
• Email address and mobile phone number
• Account password (stored in encrypted form)
• Payment method information including e-wallet and bank account details for deposit and withdrawal purposes
• Identity verification documents such as a copy of your identification card or passport when required
• Communication history with the urus888 customer support team

2.2 Information Collected Automatically

• IP address, web browser type and device operating system
• Platform usage data including pages visited and time spent
• History of gaming activity, bets and financial transactions in the account
• General location information based on IP address (not precise GPS location)
• Cookie data and similar tracking technologies as described in Section 5

3. Purpose of Personal Data Use

urus888 uses the personal information collected for the following purposes only:

• Identity and age verification — ensuring every user meets the minimum age requirement of 21 years and verifying their true identity to prevent fraud
• Account management — creating, managing and securing your urus888 user account
• Financial transaction processing — facilitating deposits using Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay or cryptocurrency, as well as processing withdrawals within 10 to 45 minutes
• Legal compliance — fulfilling international licensing obligations including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Service improvement — analysing usage patterns to improve user experience and platform stability
• Service communications — sending important account-related notices, security updates and promotional information you choose to receive
• Fraud prevention and security — identifying and preventing fraudulent activity, account misuse or system intrusion attempts

4. Sharing Information with Third Parties

urus888 does not sell or rent your personal information to any third party for marketing purposes. We only share personal data in limited circumstances as follows:

• Payment service providers — payment gateway providers such as Touch 'n Go eWallet, DuitNow, FPX and ShopeePay receive only the minimum transaction data required to process your payments securely
• Technology service providers — technical partners supporting urus888 platform operations are subject to strict confidentiality agreements
• Relevant authorities — when required by law, court order or a legitimate regulatory body for authorised investigation purposes
• Business transfers — in the event of a business merger or acquisition, users will be notified in advance and their rights will be protected

5. Cookies and Tracking Technologies

urus888 uses cookies and similar technologies to ensure the platform runs smoothly and to provide a better user experience. Cookies are small text files stored in your web browser when you visit the urus888 website.

The types of cookies we use include:

• Essential Cookies — required for basic platform functions such as login session verification and security
• Performance Cookies — collect information about how users interact with the platform to help us improve the experience
• Functional Cookies — store your preferences such as preferred language and display settings

You can control and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the urus888 platform.

6. Data Storage and Security Measures

The security of your personal data is urus888's top priority. Our platform uses multiple layers of technical and operational protection to prevent unauthorised access, disclosure, modification or destruction of data.

The security measures we implement include:

• Data encryption during transmission using 256-bit SSL/TLS protocols
• Password storage in hashed format that cannot be decrypted
• Strict access controls on internal systems based on the principle of minimum privilege
• Continuous security monitoring and regular audits of the urus888 system
• Robust incident response procedures to handle any potential data breaches

Your personal data is retained for as long as your account is active and for any period required by applicable legal or licensing obligations. When data is no longer needed, it will be deleted or anonymised in a secure manner.

7. Your Rights as a User

urus888 recognises and respects your rights regarding the personal information we hold. You have the right to:

• Access data — request a copy of the personal information we hold about you
• Correct data — update information that is inaccurate or incomplete in your account
• Delete data — request deletion of your personal data in certain circumstances permitted by law
• Object to processing — object to the use of your data for direct marketing purposes
• Withdraw consent — withdraw consent for certain data processing that relies on your consent, without affecting the validity of processing carried out before the withdrawal
• Data portability — request your data in a machine-readable format where appropriate

To submit any request relating to the above rights, please contact the urus888 support team via 24/7 live chat or email. We will endeavour to process your request within a reasonable timeframe.

8. Links to External Websites

The urus888 website may contain links to external websites operated by third parties. This Privacy Policy does not apply to those websites. urus888 is not responsible for the privacy practices or content of any third-party website. We encourage you to read the privacy policy of every website you visit.

9. Changes to This Privacy Policy

urus888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business operations, legal requirements or industry best practices. Any material changes will be communicated to you via:

• A prominent notice on the urus888 website homepage
• Notification to your registered email address before the changes take effect
• An update to the "Effective date" at the top of this document

Continued use of the urus888 platform after notice of changes is considered your acceptance of the amended policy. We encourage you to review this page periodically.

10. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how urus888 handles your personal data, please contact our team:

• 24/7 Live Chat — available directly on the urus888 platform in Malay and English
• Email — [email protected]

The urus888 customer support team operates 24 hours a day, 7 days a week in Malay and English to assist you with any privacy and personal data enquiries.

Data Handling Summary

The following table provides a brief overview of the main data categories we handle: